| Company Name | WIPRO |
| Company Website | www. wipro.com |
| Experience | 0-1 Years |
| Salary | Not Mentioned |
| Qualification | Any Graduates |
| Job Role | Multiple Position |
| Skills | Communication Skill |
| Job Location | Bangalore |
| Job Type | Direct walk-in |
| walk-in Date | 15 to 16 Sep 2015 |
| walk-in Time | 10:00 AM to 2:00 PM |
Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed over 25 productized solutions based on process assets through a dedicated solution development organization
Description :
Desktop Support Engineer L1
Job Details :
- Field Support Engineer
- Experience Required: 0-6 Months
- Skill: DESKTOP L1
- Give permanent Fix to the Desktop, Printer problems, basic LAN issues
- Remote Call Closure within Norms
- Follow-up the Checklist(s)
- Load/reload standard build operating system and configurations, aware of Installation and troubleshooting of critical applications and their usage guidelines,
- Root Cause Analysis for repeat calls.
- All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
- Data submission for Daily, Weekly and Monthly summary report
- For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
- Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
- Troubleshoot Network connectivity (LAN) issues
- Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
- Installation of desktop and hardware like CD-ROM, soundcards, etc
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
- Software installations such as MS-Office, Acrobat Reader, mail client etc
- Awareness and acceptance for Best Practice roll out.
- Desktop Installation, Movement, Assign and Change
- Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops - Desktop Configuration – Network, mail client, internet etc
- Co-ordinate with vendors for support
Job Details :
- Experience Required: 6-12 Months
- CTC – Rs 10305/- + Allowances
- Skill: DESKTOP L2
- The Desktop support Engineers shall provide assistance to the IT users
- The Engineers will be deployed full-time as per the project timings as required.
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
- Adhering to resolution time
- Troubleshoot problems with Laptop Hardware, Application, printer and OS
- Configuration of devices attached to laptops.
- Skills to provide Remote support on Phone or through tool
- Management of user accounts and access controls to client data
- Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
- Support, administration and management of Windows NT/2000/XP workstations and/or servers
- Configuring Microsoft Outlook / Outlook Express
- Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
- Response and closure of calls within committed norms
- Reducing repetitive calls
- Backup and Restoration
Job Details :
- Designation: Technical Engineer
- Experience Required: 01 Years
- CTC – Rs 14250/- + Allowances
- Skill: THD
- Basic knowledge of Hardware and Networking.
- Daily activity involves Network monitoring, MIS and Reporting, Place and chase of tickets.
- To provide Telephonic and remotely support
- Responsible for IMAC management.
- Responsible for Vendor management.
- Coordinating in preparation of weekly and monthly MIS report.
- Responsible to handle Desktop, Laptop, Network Printer, Scanner maintenance call.
- SLA Management
- Setting up Policy and Security for users and groups.
- Provide the remotely technical support to all other engineers to troubleshoot their problem related with the Web Application
- Install/configure and troubleshooting of Mail applications
Job Details :
- Designation: Help Desk Coordinator
- CTC – Rs 9786/- + Allowances
- Skill: HELPDESK COORDINATOR
- The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
- Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail and Telephone.
- Responsible for understanding the various categories of calls for e.g. issues on Desktop’s, Laptop’s and Domains.
- The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
- Responsible for allocating proper call categories for the incidents and Service Requests
- Adherence to response time is the key responsibility of SD
- Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity
- Responsible to track engineers availability to assign incidents without violation of the SLA.
- Responsible to monitor the Incident status to respond, resolution as per SLA
- Responsible to ensure proper activity details are updated in tool by all engineers
- Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
- Responsible to update Escalation Matrix and E-Helpline tool for any changes immediately.
- Responsible to generate Pending Incident report before defined service desk closure time.
- Responsible to meet Site Incharge and schedule to discuss pending incident report once in a week.
- Responsible to prepare the MOM and coordinate to close the actions by respective team member
- Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
- Call Escalation as per defined escalation matrix
- Update customer on engineers expected arrival time.
- Update customer on any delays to resolution of an Incident
Job Details :
- Designation: Windows L1
- Required Experience: 6 Months
- CTC – Rs 10332/- + Allowances
- Skill: WINDOWS 2K L1
- First level administration of Windows Servers including the daily checklists
- Configuring the Print servers and resolving printing problems of the users
- Taking data backup.
- Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer)
- Disgnosing the server problems like system hang, hard disk crash, etc
- Installation of OS patches as and when provided by Customer/ vendor.
- Escalating unresolved problems to the technical support center / vendor for ensuring resolution
- Coordinate the first level escalations with Vendors/service providers
CCNA/ MNA/Hardware and Networking Knowledge are Mandatory.
Desired Skills :
- Good Communication Hindi and English/Kannada
- Eligibility Criteria: 50% above In full academic Session.
- One year Break can Consider and Should not have Backlogs.
Skypro Technologies Pvt Ltd.,
No 5, B J Tower, Ground Floor,
Near – Laand Maark Building,
Huskur Gate, Electronic City,
Bangalore – 100
Contact Person : Hussain
Contact Number : +91-80-27831347
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