Fresher Jobs Pool: (FRESHERS / EXPERIENCED) 'AMAZON INDIA' : Walk-In : On 19 September 2015 @ Pune

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

(Freshers / Experienced) Walk-In : Customer Service Associates @ Pune
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We invite Freshers and Experienced professionals with excellent communication skills (written and verbal).

Job Position : Customer Service Associate

Job Designation : Associate/Senior Associate (Non-Technical)

Job Category : ITES | BPO

Walk-In Location : Pune, Maharashtra

Compensation :
# INR 1,75,000 - 2,50,000 P.A.
# Other Benefits: Sodexo Meal Vouchers, Transport Allowance, Night Shift Allowance, Over Time Benefits

Qualification - Eligibility Criteria : (Mandatory)
# Minimum Qualification: Minimum 10+2 or Any graduate/ PG is eligible to apply.

Desired Experience : 0 to 5 Years

Key Skills : Customer Support
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A Successful Associate Should Possess The Following Skills :
# Computer knowledge/ Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in their environment
# Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
# Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
# Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills: ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills: ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
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Desired Profile :
# 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required)

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Passport Size Photograph
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
# Latest 3 Months Pay Slips (If Experienced)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Note: Candidates applied in the last 6 months, will not be considered.

Walk-In Date : On 19th September 2015 (Saturday)
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Walk-In Time : 10 AM to 3 PM only
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Walk-In Venue :
Amazon Development Centre India,
Trion IT Park, Survey No: 35,
7 Ahmednagar Road, Village Vadgoan Sheri,
Taluka Haveli, District,
Pune - 411014
Landmark: Behind In-orbit Mall, Opp to Axis Bank ATM
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Contact Person : HR